Frequently Asked Questions
Here are answers to your most recent questions
Is Selling on DealDey Free?
Yes. Selling on DealDey is free. Nevertheless, DealDey charges a commission on item sales. Commissions can range between 4% – 15%
How do I change my bank details?
To change your bank details, send an email through your registered email address to firstname.lastname@example.org with your new bank details.
What is a business permalink?
This is a personal link to your store coined from your Business name, e.g. Store Name: DealDey Ventures, Permalink: www.dealdey.com/merchants/dealdey-ventures
Can I change my business name?
Yes, Your business name can be changed by editing your profile.
Can I have multiple seller accounts?
Yes. A seller can have multiple accounts. Nevertheless, sellers are not allowed to have multiple accounts with the intent of selling the same items or offering the same service. This can lead to store suspension.
Does my location serve as my default shipping location for my deals?
Yes. Your registered business address serves as your default hover location for your store.
Who can see my store ratings and feedback?
Store ratings and customer feedback is visible to the public.
How long does it take a deal to go live?
Deals go live on the day a merchant has chosen as the deal start date (minimum of 48hrs after deal is created). Nevertheless, this can extend if a deal has been queried.
What is a queried deal?
This is a deal that has failed to meet the DealDey upload criteria.
What do I do if my deal has been queried?
Make changes as suggested by the content verification team and re-submit the deal for approval.
What do I do if my deal is rejected?
If your deal has been rejected and you are not sure why, kindly send an email to email@example.com for more information.
How do I know my deal has been approved?
Sellers are alerted via notifications on their dashboard and also via emails when a deal has bee approved, queried or rejected.
How do I Re-publish a deal (Clone a Deal)?
A cloned deal is a feature used for replicating either a live, pending or ended deal. All fields remain intact and you can choose to make adjustments to the Start Date, Price and any other fields of your choice.
What is Expiration date?
The expiration date of a deal is the day all coupons purchased for the deals become expired and invalid. Expired coupons are not to be honored from customers once a deal has expired as DealDey does not honor expired coupons.
Default expiration date is set for 21 days. This can be adjusted to fit the criteria for your deal. E.g. A training deal lasting for a 2 month period should have its expiration date after the training.
What is a Coupon code?
A Coupon code is an auto-generated code given to customers once they purchase a service deal. This code serves as a means of identification to the seller for booking or rendering the service purchase. Sellers are to redeem coupon codes before getting paid.
How long can my deal stay on the platform?
Deals have a minimum period of 7 days and a maximum period of 30 days. A deal ends on the “End date” chosen during deal upload.
How do I take my deal off the website?
Deals can be unpublished by sending a request to firstname.lastname@example.org with reasons why the deal should be taken down from the platform.
Do I pay the courier at point of delivery?
Yes. Shipping cost is to be paid at point of shipping. This applies to ONLY the DealDey suggested logistics partners. You can negotiate other terms if you choose an alternate partner.
When should I mark an order as shipped?
An order should be marked as shipped when it has been dropped off at the courier location.
When should I mark an item as delivered?
An order should be marked as delivered when it has been confirmed as delivered. This can be done either by tracking the waybill number, contacting the courier company or contacting the customer.
How do I track my waybill number?
The waybill number (if provided by the courier company) can be tracked via the company’s preferred tracking system.
RedStar waybill numbers can be tracked by visiting www.redstarplc.com
How can I get my customers information?
Customer information is readily available on your SellerZone dashboard. This can be viewed once an order has been placed on the DealDey platform.
Would I be refunded for the shipping fee paid at courier location?
Yes. Shipping fees paid at our suggested courier locations would be remitted into you merchant wallet (delivery charges) 7 working days after the items has been marked as delivered.
What is a merchant wallet?
A merchant wallet is a virtual wallet were sellers monies are remitted to after they have been verified.
How long before my wallet is credited?
A Sellers wallet is credited 7 working days after an order has been marked as delivered or 2 working days after a coupon has been redeemed.
Why does it take 7 working days for payments to be verified?
Due to DealDeys’ return policy, payments are verified when a customer does not return or complain about an item after this timeline has elapsed.
How long till I get paid to my bank account?
Sellers are paid 5 working days after a payment has been requested from the merchant wallet.
Would my items be cancelled if I do not deliver on time?
Yes. Items not shipped out on time risk cancellation.
How long does it take for an item to be cancelled?
Items are cancelled in 10 working days if they have not been delivered and updated accordingly.
Am I notified before my items are cancelled?
Yes. Sellers get up to 3 reminders via emails before cancellations are made.
What is a flagged package?
A flagged package is a package that has been scheduled for cancellation as it has exceeded the delivery timeline.
Can my flagged order be unflagged?
Yes. Flagged orders can be unflagged if the following is provided. Proof of delivery, waybill number and based on agreements with the customer.
What happens if my item is delayed due to the courier company?
Sellers are solely responsible for ensuring they follow-up with their chosen courier partners and all items are shipped and delivered on time.
What if my item in-transit is cancelled?
Sellers are notified of delayed packages 3 times before items are cancelled. This should be avoided at all cost.
If a customer is responsible for a return, would the shipping fee be returned to me?
Yes. Shipping fees would be refunded to the merchant for cases were the customer is responsible. Payments would be made directly to your bank account and would take between 7 – 10 working days. Kindly send an email to email@example.com with affected order number(s)
If an item is delivered to a customer and has been cancelled, would I be paid?
Payments for such orders are only made when the customer makes a refund. Payments would be made directly to your bank account and can take between 10 – 20 working days. Kindly send an email to firstname.lastname@example.org with affected order number(s).
Who handles the returns of items?